Frequently Asked Questions
Got questions? We will try to answer them
We’re here to help. Should you wonder about shipping, payments, returns or perhaps the product itself?
Below you’ll find our extensive FAQ. If you can’t find what you’re looking for, don’t hesitate to contact us at:
What is included in the price?
Included in the price is one Sleepytroll Baby Rocker and a charger with international plug adapters.
Where does Sleepytroll ship?
We ship worldwide every business day from our storage and deliver within 1-3 business days
How much does shipping cost?
We offer FREE delivery within 1-3 business days when Sleepytroll Baby Rocker is purchased.
Do I have to pay duties & taxes on my order?
No, we ship to all countries including all charges for taxes and import costs included. Only customers in Russia will have to pay import duties upon receival of their order.
When will I receive my order?
We ship every business day from our storage worldwide and deliver within 1-3 business days in Europe and US. In any other country, delivery may take between 1-5 business days.
Can I cancel my order if I change my mind?
You can cancel your order at any time before the item has been packed or dispatched by our warehouse. If the order has been dispatched and you still wish to cancel the order, we will arrange for the item to be returned and provide you with a refund less the initial shipping fee.
How do I return it?
If you need to return your device it’s important that you contact the point of purchase. If purchased at sleepytroll.com, contact our support team and get your return approved. Contact firstname.lastname@example.org to receive a shipping label. Please include your order number and the email address that was used to place the order.
Is Sleepytroll certified?
Yes, Sleepytroll is CE and FCC certified. Sleepytroll is extensively safety tested by TÜV, a global product testing company.